offers a 1-year warranty on all products purchased as brand new.
AIXPI® products carry a 1-year warranty, valid from the purchase transaction
date. The warranty covers product defects and provides repair or replacement of
the defective product.
The buyer is responsible for return
shipping costs (from the buyer back to AIXPI®’s address) and AIXPI® pays for
postage to ship the replacement or repaired item back to the buyer.
In some cases, at AIXPI’s discretion,
the buyer may receive a refund if a repair or replacement is not immediately
available. Refunds issued are for the cost of the item only; no handling or
shipping fees will be refunded.
must receive the returned item before a replacement is shipped to the buyer or
a refund is issued. In most cases picture or video evidence illustrating the
defect may be required in order to honor the warranty.
the product is damaged due to transportation, you need to send us pictures or
videos to prove it as soon as you receive the product, and AIXPI will send you
a new product.
following situations are NOT covered by the 1-year warranty:
To claim a warranty, please reach us
at [email protected] or through our warranty registration on this website.
Note: Buyers will need to present their order ID to validate the warranty.